Home > Hosting > Acceptable Use policy (AUP)

Acceptable Use policy (AUP)

Planet Ozi pty Ltd, provides web hosting to a large number of clients. We have a responsibility to protect each client and provide the best services available. The following guidelines have been established to insure this intent is met.

Planet Ozi ("The Company") agrees to furnish services to the Subscriber, subject to the following AUP (Acceptable Use policy). From herewith in this AUP and TOS, the usage of "us", "we", "our", "ours" shall constitute reference to Planet Ozi pty Ltd, the usage of "you", "your", "they", "them" shall refer to client / customer of Planet Ozi pty Ltd.

Use of company services constitutes acceptance and agreement to the company's AUP as well as the company's TOS (Terms of Service). All provisions of this contract are subject to the TOS (Terms of Service) of Planet Ozi pty Ltd AUP (Acceptable Use policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

Content :
You are responsible for any and all content in and under your site or account at all times. All services provided by Planet Ozi pty Ltd may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Australian Federal, State or City law is prohibited.
- Planet Ozi pty Ltd is not responsible for any claims resulting from the use of our service. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the internet. Links to such materials are prohibited. This also includes, but not limited to Adult sites, pirated software, hacker programs/archives, Mp3, Warez, copyrighted material or material protected by trade secrets and other statutes.

The following constitute violations:

Threats and unlawful conduct : Use of our service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property

Fraud :
Use of our service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes," "ponzi schemes," and "chain letters." Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous re-mailers or nicknames does not constitute impersonation. Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.

Attacks and Exploits:
Any activity which affects the ability of other people or systems to use any services or other internet services. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the client's responsibility to ensure that their server is configured in a secure manner. A client may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. We will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems.

programs :
We do not allow programs to run continually in the background. This is to minimize system resources used and operational maintenance needed. We do not allow any chat or topsite programs on our servers other than the ones we pre-install for our clients to use. IRC: We currently DO NOT allow IRC or IRC bots to be operated on our servers.

Commercial Advertising- Email (SpAM) :
Spamming, or the sending of unsolicited email, from a Planet Ozi server or using an email address that is maintained by us is STRICTLY prohibited and will qualify your site for immediate deactivation with no refund. Planet Ozi will be the sole arbiter as to what constitutes a violation of this provision. Additionally claims investigated by us about spam from any of our users or users of theirs, will be fined and billed for such work. The fee for such an instance if you are found to be at fault is $1.15 per email sent and up to a $1150 fine per incident.

Server abuse :
Any attempts to undermine or cause harm to any Company server or customer of ours is strictly prohibited. Planet Ozi pty Ltd holds no responsibility for the use of our clients' accounts. Any account the abuses resources and actions are not taken to desist, calls for immediate de-activation without any refund of payments made thus far. Any site using what we deem to be using excessive CpU cycles or any resources that cause strain to other sites may also be offered new terms. Use of our service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of our or another entity's computer software or hardware, electronic communications system, or telecommunications system.

Bandwidth :
All sites hosted by us have the privilege of un-throttled bandwidth. This means your site is placed on our ultra fast servers and connected to multiple backbones which allow a user to surf your site at unrestricted speeds. If they surf your site using a 56k modem, your site will always reachable. You are not penalized for the high bandwidth web surfer that creates high traffic spikes. If your site's monthly usage is above your monthly total allotment you will be asked to upgrade to the next package. We will work with clients to keep their sites alive and fast at all times.

Back-ups :
Planet Ozi Performs daily backups on all of our servers to ensure critical files are never lost. Our server software does create daily backups for user's sites that you may download on your own, we do not restore a file any user has accidentally deleted or modified. The back-up restoration is for emergency procedures only. You are advised to backup all of your own files to your local drive. We are not responsible for lost data, time, income or any other resource due to faulty backups or non-existent back-ups.

Security :
You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. Sharing your password and account access with unauthorized users is prohibited and you will be held responsible for such use. Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service. You may not attempt to circumvent user authentication or security of any host, network or account. Users who violate systems or network security may incur criminal or civil liability. We will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Refusal of Service :
We reserve the right to refuse, cancel, or suspend service at our sole discretion.

We reserve the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner.

Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service).

Terms of Service (TOS)
Planet Ozi pty Ltd, provides web hosting to a large number of clients. We have a responsibility to protect each client and provide the best services available. The following guidelines have been established to insure this intent is met.

Planet Ozi pty Ltd ("The Company") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service). From herewith in this TOS and AUP, the usage of "us", "we", "our", "ours" shall constitute reference to Planet Ozi pty Ltd, the usage of "you", "your", "they", "them" shall refer to client / customer of Planet Ozi pty Ltd.

Use of company services constitutes acceptance and agreement to the company's AUP as well as the company's TOS (Terms of Service). All provisions of this contract are subject to the TOS (Terms of Service) of Planet Ozi pty Ltd and AUP (Acceptable Use policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

Disclosure :
The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned Ip numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber.

Commercial Advertising- Email (SpAM) :
Spamming, or the sending of unsolicited email, from a Planet Ozi server or using an email address that is maintained by Planet Ozi is STRICTLY prohibited and will qualify your site for immediate deactivation with no refund. Planet Ozi will be the sole arbiter as to what constitutes a violation of this provision. Additionally claims investigated by Planet Ozi about spam from any of our users or users of theirs, will be fined and billed for such work. The fee for such an instance if you are found to be at fault is $1.15 per email sent and up to a $1150 fine per incident.

Server abuse :
Any attempts to undermine or cause harm to any Planet Ozi server or customer of Planet Ozi is strictly prohibited. Planet Ozi holds no responsibility for the use of our clients' accounts. Any account that abuses server resources and is not corrected, calls for immediate de-activation without any refund of payments made thus far. Any site using what we deem to be using excessive CpU cycles or any resources that cause strain to other sites may also be offered new terms.

Ip Ownership :
If we assign a Customer an Internet protocol address for Customer's use, the right to use that Internet protocol address shall belong only to us, and Customer shall have no right to use that Internet protocol address except as permitted by us at our sole discretion in connection with the Services, during the term of this Agreement. We shall maintain and control ownership of all Internet protocol numbers and addresses that may be assigned to Customer by us, and we reserve the right to change or remove any and all such Internet protocol numbers and addresses, in its sole and absolute discretion. 

Contact & Billing Information : You must provide us with, and keep current, good contact information for you. E-mail and telephone contacts are required, fax contact information is encouraged.

Domain Registrations and New Orders : You are also requesting us to register your site for you when selecting "new domain" in the order form of our site. All domain registrations are NON-REFUNDABLE.

Billing and Fees:
All of Planet Ozi Hosting Services are paid Annually/Half Yearly/Quarterly. Accounts not paid by due date are subject to a $19 late fee. Service will be interrupted on accounts that reach 5 days past due. Service interrupted for nonpayment is subject to a $22 reconnect charge. Service will be terminated on accounts that reach 15 days past due. If any terms or conditions are failed to be followed the account in question will be automatically deactivated. All credit card accounts are to be automatically billed on their anniversary date unless otherwise requested by the client. We are not responsible for any fees accessed on the client by their bank as a result of the client's account being invoiced.

Disputes and Failure to pay: All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in Planet Ozi's sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay an "Administrative Fee" of not less than $89 and not more than $285. The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

Refunds:
All payments are NON-REFUNDABLE! The only exception to this policy is the shared hosting 30 day money back guarantee.

30 Day Guarantee:
All shared accounts are entitled to 30day money back guarantee. This guarantee begins the day we send out your accounts login details. If you wish to cancel your account and receive a full refund within 30 days of the date you signed up, please contact accounts@Planetozi.com.au. with your request and domain name.

Free Domain Offers:
Domain names will be transferable only after the 30 Day Guarantee period has ended.

Cancellation:
All cancellations must be sent to accounts@Planetozi.com.au.  While there are no cancellation fees, you must cancel prior to your next billing cycle. payments made up to your cancellation date are not refundable unless you're canceling within the 30 day guarantee period . This does not include any added support or service fees you have contracted us to provide. We reserve the right to remove any account without advanced notice for any reason at any time without prior notice.

SLA and Credit for uptime : All users are subject to the terms off this TOS (terms of service), our AUP (acceptable use policy), and our SLA (service level agreement).

Liability and Warranty : We are not responsible for any damages your business may suffer. We do not make implied or written warranties for any of our services. Planet Ozi denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by us. The client acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, client agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. You further acknowledge that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by the client for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Refusal of Service:
We reserve the right to refuse, cancel, or suspend service at our sole discretion.

Modifications:
These terms may be modified at any time and without notice. All users previous and new clients are always subject to the newest terms posted here at all times. It is the end users responsibility to be aware of the latest terms of service and other policies at all time. It is our responsibility to provide these policies in a ready and readable form. We may or may not elect to post updates to our policies in various mediums available including but not limited to; email, forums, ticket systems, and chats.

Planet Ozi stands behind everything we do. We are so confident in our ability to satisfy your web hosting needs that we back it with an unconditional 30 day money back guarantee. If for any reason during the first 30 days you are not completely satisfied for any reason, you may cancel your account and we will refund any hosting package fee that we have collected.

This 30 days does not include extra services you contract us to process such as:

• extra domain pointers
• name servers
• programming work
• web designing.