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What methods of payments do you accept? PlanetOzi accepts monthly and quarterly payments via credit card (Visa / Mastercard / Bankcard) cheque, Money Order and Direct Deposit. How do I change my billing information? You can change your billing information by calling our contact centre. Why was my credit card declined? If your credit card was declined when you signed up, this may be caused by several factors. Our system does extensive fraud checking. You need to provide the exact name and credit card number with expiry date that the credit card company has issued to you. This is done to protect you, the user from fraudulent use of your credit card. Also, If your credit card company issues you a new card with a different expiration date, you'll need to contact us and let us know. I signed up, but have not used the service, will I be charged? Yes, you are charged initially when you signup and then on a recurring per month basis regardless of usage. My first charge was more than I expected, why? For all new sign up are charged in advance and quarterly payments, are bill the initial charge for three months minimum. When will my account be billed each month? Billing takes place on all accounts on the date you sign up to our service, at the end of your billing cycle you will be issued with the new invoice and charged your credit card, otherwise invoice are sent to you 7 days prior to your billing date. If your credit card remains declined and don't received the payment the following week after the invoice are sent, your account will be temporarily disabled until you make the payment. You can cancel your service before you new cycle billing date and by one of three ways. By writing to: Planet Ozi P.O.BOX 41 Liverpool 1871 or, By Phone to: 02 96060100 or, By fax to: 02 9606 0700. Please include your name, address, return phone number, dial-up username, as well as a request to cancel service and the date you want the cancellation to occur. How many hours do I get with Planet Ozi? Planet Ozi provides many different plans which suit your needs such as 10 Hours, 15 Hours, 20 Hours plans per month under different rates and charges. Planet Ozi also provides unlimited hours and download with no extra cost and charges and no specific usage caps on the number of hours that our members can use during their monthly billing cycle. Please keep in mind, however, that we are a consumer service, and not designed for people who require an "always on" connection with long periods of inactivity. Can I use my account when traveling? Yes. When you join Planet Ozi you get access to our dial up service across wide nation via local call connection. Our network covers over 99% of the Australian Nation Wide. Even if you are with regional location, still you can access our dial up service under the same rate and speed. Do you offer Broadband ADSL, or high speed service? Yes. We do offer broadband ADSL services; please see our link to Broadband ADSL section for more details. How do I cancel my previous ISP? Planet Ozi cannot cancel your service with your previous ISP. However to help you cancel your service, you will need to contact them directly and advise them of yoru request. All users that are dialed into our server will have to use our SMTP server to send mail. This is automatically setup when you use our configuration software. What are your email settings? (POP & SMTP)? Planetozi's incoming (POP3) & Outgoing (SMTP) server is mail.planetozi.com.au if you need help in setting up your email client please referrer to the support page How many email accounts do I get? We offer three (3) email account and (3) redirection email accounts to every customer that signs up for our service. Why do I get disconnected after I send and receive email whenever using Outlook Express? This is normally caused from doing a Windows Update. To fix this open Outlook Express click Tools > Options > Connection tab. Uncheck hang-up after sending and receiving. Click Apply, click ok, and close Outlook Express. Do you offer Web Mail service? Yes, you can check your mail online by visiting http://webmail.planetozi.com.au Will I be able to use programs such as Outlook Express? Yes, In fact we recommend using a program such as Outlook Express rather than relying on web mail. For instructions on configuring your email with many different programs, follow the instructions listed on our Support Page. Will I still be able to use my other email accounts? Yes. You will still be able to use your other email accounts when connected to Planet Ozi. You can use any of the popular web mail interfaces such as hotmail and if configured, can even use any other domain using a program like outlook express. You will however have to change your outgoing mail server to "mail.planetozi.com.au" After writing a very long email, I get disconnected and am not able to send? Our service has a 20 minutes idle timeout. This means if you do not browse, check your email, or send an email within a 20 minutes period your service will be disconnected. To send the mail you will need to reconnect to the internet and then click send. What is the maximum size attachment I can send? Planet Ozi recommends all users to use maximum 5 MB limit on attachments. How long do you keep messages on the server? We don't have limit time to keep our users e-mail's copy or back up, however Planet Ozi recommends you to download the emails into your Outlook Express Application so you can keep the back up of all your emails. How do I access my personal webspace? To use your personal webspace, first you must activate the service. You can activate the service on your account by calling our contact centre. Each dial-up customer gets one (1) personal webspace account. Here are the settings you need to use the personal webspace service:
How do I upload to my webspace? You will need to use an FTP program. All personal webspace accounts get up to 10 MB of space. Additional space is not available for purchase. However personal domain and web hosting with higher space can be purchase from our domain registration section. Do you support ASP, PHP, CGI, Frontpage, etc? The personal webspace account does not support ASP, PHP, CGI, or Frontpage. It supports HTML & Graphic files only. You will have to use an FTP program to upload your website. What can I use my website for? Personal webspace is meant to be used to maintain hobby websites, or websites about yourself. It can not be used for business reasons. It can not be used to maintain hate sites, guns, violence, adult material, warez, or crack sites or anything that is illegal. We reserve the right to remove a website immediately and without notice if we feel it violates these rules, or our terms of service. The website is meant to be used for personal and hobby sites only. Thus we have a cap of 500 MB of traffic per month to personal websites. Can you guys help me develop a website? We do have assistance available for developing websites or assisting with website problems. Please visit Web Development section for more detail as charges are applied. Personal websites does not support domain name hosting. It can only be accessed by using http://members.planetozi.com.au/user@planetozi.com.au What is usenet (newserver/nntp) Our news server address is news.planetozi.com.au. if you need assistance to set up your newserver group please refer our to support section What are the settings for newsgroups? To use newsgroups you must be dialed into Planet Ozi location. Secondly, you would use the news server of "news.planetozi.com.au". Planet Ozi newsgroups require authentication so you would use your Planet Ozi dial-up username in the format of user@planetozi.com.au and your password to login all in lower case. Asymmetric Digital Subscriber Line. What are the advantages of an ADSL connection? Your Internet access is always on, like electricity or telephone. You don't have the trouble of dialing-up and logging-on each time you want to do something online. You're always in touch with your online contacts & only a click away from email or instant messaging. There are no surprise costs or restrictions on accessing the Internet. You can still make and take normal telephone calls while on the Internet. Download complex and graphic-rich Websites virtually instantly. Download music, animations and video clips faster than ever. Play interactive games at top speed against gamers around the world. Receive Internet radio and other real time services without interruption. Run your business more efficiently and effectively Work from home with high speed access to corporate networks. As you can be online and on the phone at the same time, you can use videoconferencing to play a full part on projects and in meetings. You could even phone your ISP's support line while you are connected to the Internet ADSL modems use digital coding techniques to squeeze up to 99% more capacity out of a phone line without interfering with your regular phone services. That means you could be simultaneously talking on the phone or sending a fax - while surfing the World Wide Web. What Are the System Requirements to connect to ADSL? - Pentium II + - Windows 98, ME, 2000, XP - 32+ MB RAM (for Windows 98) - 64+ MB RAM (for Windows 2000 and ME) - 128+ MB RAM (for Windows XP) - CD-ROM drive - SVGA display 800x600x256 colors and 150MB hard disk drive space - Internet Explorer version 5 + - Ethernet Card or USB Port - ADSL Modem What do I need to check before I can apply for ADSL? In order to have an ADSL service installed at your premises you must have available a standard phone line supplied by either Telstra or a Telstra reseller on which there are no incompatible services running. Examples of incompatible services include some security monitoring circuits and 'Prime-Number Systems' where a pool of phone lines is served by a single phone number. ADSL connections can also not be provided through PABX or switchboard systems. If you have a number of phone lines at your premises it is possible for one of the lines to be suitable for ADSL even if another is not, so its worth checking all the phone lines you have for ADSL availability even if the first one you check gets rejected. To find out if your area is currently ADSL enabled you can use our online service locator. How long will it take to have my ADSL connection set up? Based on our experience, this will be between 1-3 weeks. Please note that this is just a guideline Is it possible to still use a 56K modem on an ADSL line? Yes, just like how you can have a fax machine on the same line you can still connect to dial up using your dial up 56k modem. How long is the ADSL contract? At present the contract length for ADSL is 6 months. Are there any disconnection fees for ADSL? Yes, a disconnection fee of $75 will apply if you close your Planet Ozi account within the first 6 months. Yes you can. Make sure that the ADSL modem you purchase is compatible with your computer. I have other questions, or don't understand something. Who can I contact? You can contact Planet Ozi by phone: 0296060100 or by sending an email to info@planetozi.com.au How can I monitor my ADSL usage? You can check your ADSL usage in the member area on the planet Ozi website. Can I change the speed (downgrade/upgrade) on my ADSL account? Yes you can, the fee for this service is $55 What are the payment options for ADSL? At this stage all ADSL products can be by Direct Debit Credit Cards (month by month) or Direct Bank Deposits (3 months in advance including any setup & modem fees) Can I use my existing 56k modem? No. 56k modems are not compatible with ADSL. If you are not able to have ADSL on your phone line, there could be many reasons for this. If your application is rejected Planet Ozi will advise you of the reason. Downloading is the transmission of a file from one computer system to another, usually smaller computer system. From the Internet user's point-of-view, to download a file is to request it from another computer (or from a Web page on another computer) and to receive it. Uploading is transmission in the other direction: from one, usually smaller computer to another computer. From an Internet user's point-of-view, uploading is sending a file to a computer that is set up to receive it. No, all our ADSL plans are flat-rate plans. Which means Planet Ozi will only charge you the standard monthly fee. What if I want to cancel my Planet Ozi ADSL account? You need to contact Planet Ozi directly on 02 96060100 or send an email to accounts@planetozi.com.au with your ADSL service number , address, date of birth & the last 4 numbers of the credit card used to pay for the account. Do I need to install another phone line? In most cases only ONE phone line is all that is required. Can I make or receive a phone call whilst I am connected online? Yes, you can. ADSL operates at a different set of frequencies than standard voice telephones so you can have a telephone conversation & be on the internet at the same time. How would I know for sure if my access number is local to me? Generally speaking all 0198 numbers are charged at a local call rate. However we recommend that you confirm with your Telephone Service Provider that you will be charged at a local call rate for using the 0198 service. Will my access be limited to any software or chat programs? No, we do not filter/restrict your service from using any particular program/web site. 56K refers to a new generation of modems that improve the speed of communication between personal computers and the Internet. Can I use Unlimited 56k Dial-up with my Mac? Our dial-up accounts will work with any Macintosh that can run Mac OS 8 or greater. This includes the new Mac OSX. Is my login (dialup username) an e-mail address? Yes, your username@planetozi.com.au is an email address as well. Is the access really unlimited? Yes the unlimited dial up plan is REALLY an unlimited plan with 4 hour session time. You will not be billed for any downloads or hours. What are the system requirements to connect to dial up? - IBM compatible PC Pentium processor (200MHz or above recommended) - Windows 95, Windows 98, ME, 2000, XP - 16+ MB RAM (for Windows 95) -32+ MB RAM (for Windows 98) - 64+ MB RAM (for Windows 2000 and ME) - 128+ MB RAM (for Windows XP) - CD-ROM drive / Floppy disk drive - Video & sound card -150+MB hard disk drive space - Internet Explorer version 5 + - Dial up modem (planet ozi recommends 56k external modem) What is the average speed of a dial-up connection? Average speed will vary based upon your type of computer, type of modem, and telephone line quality. Most people with 56k modems find that they can achieve connections of around 44-52Kbps. How do I start a new dial-up account with Planet Ozi? You can contact Planet Ozi directly on 02 96060100 or email info@planetozi.com.au with your name & contact details and one of our staff will contact you within 24hrs. What modem speeds does Planet Ozi support? Planet Ozi currently supports 14.4 to 56K modems and the v.90 standard. Does Planet Ozi have an idle disconnection or session limit? Yes, a 20 minutes idle disconnection & a 4 hour session limit apply to all dial up plans. If I already have another Internet provider's software on my computer do I have to delete it and start all over? It is recommended that you delete all the email & dial up configurations from your computer if you are no longer using their service. Some provider's use propriety software to connect you to the internet and its not always obvious when this software makes changes to your configuration. I've forgotten my password. How do find out what it is? Or how do I change it? The only way to reset your password is to contact planet ozi on 02 96060100 What is Planet Ozi's Dial up number? Our nation wide access number is 0198 333 237 Will Planet Ozi dial-up account work with my Apple Macintosh? Our dial-up accounts will work with any Macintosh that can run Mac OS 8 or greater. This includes the new Mac OSX. My computer reports my connection as 57600 or 115200 bps, how can this be? The speed you see is that of the port, and not the connection. If you are using Microsoft Windows, you can usually resolve this issue by installing the correct modem drivers. Why do some web sites take forever to load? Slow page loads can be caused by a number of things. Usually, if just one site is slow, it is the site and not your connection that is experiencing problems. If all pages load slowly it is most likely a problem with your Internet connection. Make sure you have the latest firmware and drivers installed for your modem. If this does not resolve your problem, please contact technical support. My modem keeps hanging up while I'm online. Why does this happen? This can be caused by many factors including modem drivers, poor telephone wiring at your location, having double adapters or other devices connected to the same line but most of the time it is just call waiting ringing through. To disable call waiting, you need to contact your Telephone Service Provider. If your with Telstra for your home phone services you can add *44, at the beginning of the dial up number. So if you calling 0198333237 it would change to *44,0198333237. Then connect to the internet, and you should be all set. |
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